WITHDRAWAL AND REFUND PROCESS

  • Submit student ID card and any other University property at Room D10, Academic Affairs Directorate (AAD) and sign for the return. This includes library books, room keys. etc.
     
  • Using official UG student email address, send an email request for withdrawal and refund to the Director, Academic Affairs Directorate via email at aad@ug.edu.gh, with the following documents attached:
    1.    Letter requesting for withdrawal from the University – give reasons and indicate full name, UG student ID number and College.
    2.    Completed of Refund Form (For students who require refunds only):
    Fill out online, print, sign and scan the Student Refund Request Form available on the STS platform of the University of Ghana website. For additional details on the refund form, please refer to your admission documents.
    3.    Copies of all payment receipts for academic fees.  (For students who require refunds only)
    4.    A copy of the admission letter (Freshmen only)
    5.    A copy of Student ID card (Continuing students only)
  • Check for an official approval letter of the request from AAD via the same email.
  • Timelines for request submission:
    1.    Freshmen: For refund to be considered, the request should be emailed before the deadline for withdrawal indicated on the admissions letter. Refund will be granted, less 30% of total academic fees due. Following this period, any payments made will be non-refundable.
    2.    Continuing students: For refund to be considered, the request should be emailed before the deadline for regular course registration within the semester of the withdrawal. Following this period, any payments made will be non-refundable.
  • If necessary, follow up on the refund with the contact the Students Accounts Office at the University of Ghana, using the following information:
    Email: studentsaccounts@ug.edu.gh
    Phone: +233209114001
    Office Location: GCB Building, Main Campus, Legon, Ghana.
    For any payment challenges, you can reach out to the office between 9:00 to 16:00 GMT.
  • Any subsequent follow up with AAD should use the original email trail for tracking purposes.

 

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