The Human Resource and Organizational Development Directorate (HRODD) has organized a day’s training on Records Management and Customer Service for selected Senior Staff of the University at the Great Hall.
Mrs. Emelia Nartey, Senior Assistant Registrar, HRODD, who moderated the session, indicated in her welcome address that the training was part of the University’s efforts to equip the newly appointed administrative staff to understand their role and its impact on the University in order to enable them contribute positively towards the attainment of the University’s goals.
Speaking on Operational Excellence in Customer Service, Prof. Ernest Tweneboah Koduah of the Department of Marketing, University of Ghana Business School, highlighted how the activities of the administrative staff affect the University’s core values. He explained that by providing exceptional customer services to students, parents and other stakeholders, the University can maintain its status as the preferred choice for higher education in the West African sub region, thereby contributing to the University’s objective of becoming a world class institution.
Delivering a presentation on Overview of Records Management, Mr. Leo Woode, University Senior Archivist, outlined the importance of record keeping and advised the participants to ensure that official records are properly kept and made available to the University whenever the need arises.
Other facilitators of the programme included Mr. Addo Boateng and Mr. Killian Onai, both of the University Archives, who respectively took the trainees through the creation of the standard University E-Record Classification and Records Preservation.
The trainees were given the opportunity to ask questions after each presentation and urged to be good ambassadors of the University.
